FAQs and T&Cs
THE LOW DOWN: WHAT/WHEN/WHERE/HOW LONG/HOW MANY GROUPS SIMULTANEOUSLY?
Time Run is a high end, cinematic experience, unlike any live game currently in existence - and don't just take our word on it, read just some of the reviews we've gotten from press and public alike. Thousands of Time Runners have come through our amazing sets and environments, and lived to spread the word.
We're open Tuesday to Sunday, throughout the year - and are located in London Fields, which is a ten minute journey from London Liverpool Street station, via overground train, our postcode is E8 3SB.
Our experiences last 90-100 minutes. We have two experiences in operation -
Time Run: The Lance Of Longinus
Time Run: The Celestial Chain
The Lance Of Longinus can take in a group of 3-6 people every 45 minutes.
The Celestial Chain can take in a group of 3-5 people every 15 minutes.
Both are thrilling and unique experiences - and it is possible to have groups enter and play them in parallel, depending on Time Slot. Want to know more about them? Well, click here.
So, what are you waiting for? Assemble a team of friends and go on an astonishing adventure across space and time.
HOW MANY "MISSIONS" DO YOU HAVE?
At present, Time Run has two missions: “The Lance of Longinus" and "The Celestial Chain."
Each is very different experience, designed to test you in a completely unique way: if you'd like to know more, click here.
WHAT'S THE DIFFERENCE BETWEEN "THE CELESTIAL CHAIN" AND "THE LANCE OF LONGINUS?"
They are both 90 minute experiences, but the structure and narrative of each game is completely different. For more information, click here.
HOW MANY PEOPLE CAN PLAY TIME RUN AT A TIME?
Time Run: The Lance Of Longinus is designed for teams of 3 minimum and 6 maximum.
However, a group can enter every 30 - 45 minutes, depending on the day.
Time Run: The Celestial Chain is designed for teams of 3 minumum and 5 maximum. A group can enter every 15 minutes, depending on the day.
The flexibility our games allow us means that larger groups and more complex groups are definitely possible. For more info, email firstname.lastname@example.org.
CAN I BOOK FOR LARGER GROUPS?
Yes, of course! If you are reading this question between 10am and 6pm on a weekday then you can call our group-bookings number - 07899 791620.
If you are reading this on an evening or the weekend then just email email@example.com and our team will get back to you within 24 hours, or, if you email in at the weekend, on a Monday.
CAN I ORGANISE A BIRTHDAY PARTY, STAG/HEN DO OR OTHER CELEBRATION AT TIME RUN?
Why, yes! Time Run is a great alternative experience for those special moments in life – contact firstname.lastname@example.org with your requirements or call us between 10am and 6pm on 07899 791620.
CAN WE PLAY WITH TWO PEOPLE?
We would not advise it! However, you are free to book for three and play as two, if you so wish, though it will be hugely more difficult. Don't think you've played a game like Time Run before: you haven't, we promise.
CAN I HIRE OUT TIME RUN FOR A WHOLE OR HALF DAY?
Yes, depending on availability! Time Run can be hired for the daytime or evening to host a corporate event, away day or special event. Please contact email@example.com with your requirements.
HOW MUCH DOES EACH GAME COST?
Time Run costs £25 per person (+VAT) off peak and £35 (+VAT) per person during peak times.
WHERE ARE THE DIRECTIONS TO TIME RUN? HOW CAN I GET THERE?
You can find Time Run at this address, a 3 minutes walk from London Fields Overground station: 9-15 Helmsley Place, London, E8 3SB. London Fields station is 4 minutes by train from Bethnal Green Overground and 9 minutes from Liverpool Street station. Please, do not be late - latecomers will not be admitted!
You can get directions via Google Maps here.
WHAT IF I'M LATE?
Much like a train or a plane, your time travel slot is precise. If you miss it, you will not be admitted! You will be allowed inside at exactly your time slot. If you are late... well, we do apologise, but time waits for no man, as they say.
SHOES/CLOTHING - WHAT CAN'T I WEAR?
High heels are not permitted! For your own safety, you must wear flat shoes, otherwise you won't be allowed to play. Sorry!
DO YOU HAVE FOOD/DRINK FACILITIES ONSITE AT TIME RUN?
We don’t offer onsite food and drink options, however, there are a number of fine cafes/restaurants/bars in the vicinity which we can recommend. We can help arrange group packages for larger groups - just email in to firstname.lastname@example.org, and we'll be more than happy to help.
SOUNDS GREAT! WHERE DO I BUY TICKETS?
If you’d like to reserve your place in history, use our booking system in the ‘Tickets’ section of this site. If you’d like to book for multiple groups at a similar time, to play Time Run competitively – of course, that’s perfectly possible. Just select two vacant time slots which have similar starting times, then compare your scores afterwards. If you have any questions, don’t hesitate to drop us a line at email@example.com.
IS THERE AN AGE LIMIT?
Due to the complexity of the challenge, the game is open to children over the age of 10 with adult supervision and 18+ without supervision.
Although we strive to make Time Run accessible to all, due to the nature of the experience and the placements of our buildings fire exits there are some accessibility limitations within the gaming spaces.
The Lance Of Longinus is designed to be as wheelchair friendly as possible: the event is held on the ground floor, and there is a minimum width of 800mm at any one point within the experience.
However, there are some physical components to some of the challenges that may necessitate a team of mixed ability. Please contact us to discuss your requirements before booking and we will investigate if and how we can accommodate.
Due to fire exit complications, The Celestial Chain is, unfortunately, not wheelchair friendly.
HOW DO I CONTACT TIME RUN?
For group enquiries, please contact us at firstname.lastname@example.org or if it's between 10am and 6pm on a weekday then call us on 07899 791620
For all other enquiries, please contact us at email@example.com
I'M PREGNANT! CAN I PLAY?
Congratulations! We have plenty of pregnant Time Runners safely journey through history. Naturally, you play at your own risk, but there should be no reason or causes for worry. You will not be able to sit down for about sixty minutes - and there may be low lighting, just so you know.
DRUNK AND DISORDERLY POLICY
Due to the nature of Time Run's design and staffing, we are not able to police intoxicated visitors. If you are visibly inebriated, you may be refused entry or your experience curtailed. In a similar fashion, if you are disruptive, unruly or present a threat to our environments or staff we may be forced to terminate your adventure.
CAN I GET A REFUND?
Time Run is a ticketed, live event. Once a booking is confirmed, refunds, cancellations and reschedules are not possible. In addition, latecomers will not get a refund or reschedule: much like a theatre show, the show continues with or without you - your timekeeping is your responsibility, not ours!
ON THE DAY
WHEN SHOULD I ARRIVE?
You should arrive no more than five minutes before your time slot, ready to press the doorbell at exactly your time slot - each game has its own seperate entrance, please ensure that you arrive at the appropriate one! If you do happen to arrive significantly early, we advise you go next door to the Dandy Cafe - but don't let this be a cause for lateness, as you could miss your slot!
WHERE SHOULD I GO?
You can find Time Run at this address, a 3 minutes walk from London Fields Overground station: 9-15 Helmsley Place, London, E8 3SB. London Fields station is 4 minutes by train from Bethnal Green Overground and 9 minutes from Liverpool Street station.
You can get directions via Google Maps here.
HOW LONG DOES THE EXPERIENCE LAST?
Time Run is a 90 minute experience, start to finish. You begin with an extensive briefing by Luna's chief research assistant, and then go on a 60 minute adventure through time and space.
HOW SHOULD I DRESS?
We would advise you dress however you so like! But, please, do not wear high heels or othersuch impractical footwear.
I NEED HELP! WHO CAN I CALL?
If you are having issues on the day of your booking, please call 0207 241 4666 or email firstname.lastname@example.org.
SOMEONE'S DROPPED OUT! CAN I HAVE A REFUND?
Unfortunately not, sorry. Time Run is a live, ticketed event. Once you've bought your tickets, a refund is impossible.
WHAT IF I'M LATE?
Much like a train or a plane, your time travel slot is precise. If you miss it, you will not be admitted (just, well, like a train or a plane)! You will be allowed inside at exactly your time slot. If you are late... well, we do apologise, but time waits for no man, as they say.